Data Protection Complaints
About This Procedure
This procedure explains how you can make a complaint to Equinox Sports Solutions Ltd (“we”, “us”, “our”) about the way we have handled your personal data, and how we will deal with it.
It applies to complaints by individuals about an alleged failure by us to comply with the UK GDPR or Part 3 of the Data Protection Act 2018 in connection with their personal data.
We are the data controller. Our Information Commissioner’s Office (ICO) registration reference is ZC031464.
How to make a complaint
You can complain to us about how we have handled your personal data at any time. You do not need to use any particular form of words, and we will treat a complaint as valid however it reaches us.
You can complain to us by any of the following routes:
email: contact@eqnxsports.co.uk
Post: 66 Paul Street, London, England, EC2A 4NA
To help us deal with your complaint as quickly as possible, please tell us (where you can): your name and contact details; what your complaint is about; and what outcome you are looking for. If anything is unclear, we may contact you to clarify before we begin.
How we will handle your complaint
Acknowledgement. We will acknowledge receipt of your complaint within 30 days of receiving it. Where we are able to investigate and give you a full response within that period, we may respond in full instead of sending a separate acknowledgement.
Investigation. We will investigate your complaint without undue delay and make appropriate enquiries.
Keeping you informed. We will keep you updated on the expected timescale and will explain the reason for any delay.
Outcome. We will tell you the outcome of your complaint, and our reasons, without undue delay.
Escalating to the Information Commissioner’s Office
We ask that you raise your complaint with us first, so that we have the opportunity to understand and put right anything that has gone wrong.
If you are not satisfied with how we have handled your complaint, you have the right to complain to the Information Commissioner’s Office (ICO):
Helpline: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
You may contact the ICO at any time. In most cases, however, the ICO will expect you to have used our complaints process first, unless there are exceptional reasons to involve it directly.
Our records
We keep a record of each complaint we receive, including when it was received, how and when we acknowledged it, the steps we took to investigate it, and the outcome. The ICO may ask us to provide these records.
contact
The person responsible for data protection at Equinox Sports Solutions Ltd can be contacted at contact@eqnxsports.co.uk
Registered office: 66 Paul Street, London, England, EC2A 4NA